Customer Support Engineer - aiSim

aiMotive began developing its innovative aiSim in the nascent days of simulation in automated driving. Building this expertise has allowed us to create the first ISO26262 certified tool available to the broader automotive industry. TCL 3 enables aiSim to be an integral part of a development and verification toolchain up to ASIL D, ensuring deterministic, realistic, and repeatable testing. 

Check out our latest video about aiSim!

Job Summary

As aiSim’s Customer Support Engineer, you will

• Provide product and technical support to key customers of aiSim, one of the leading perception simulators for automated driving, developed by aiMotive;
• Support customers’ deployment and ongoing operation of aiSim; join technical reviews and in-person meetings;
• Work closely with aiSim engineers at our Headquarters in Europe to troubleshoot customers’ product and integration issues, and to address technical questions and requests;
• Maintain a deep relationship with the customers’ technical staff by making periodic visits, exploring their specific needs, and resolving their problems;
• Conduct product and technical demonstrations & trainings for customers;
• Prepare technical content for customer trainings;
• Understand customer needs and communicate product and technical requirements to aiMotive’s Headquarters;
• Identify and track key performance metrics to improve customer satisfaction ratings;
• Advise customers on simulation best practices
• Maintain an up-to-date industry knowledge of self-driving technologies, sensors, AI acceleration, and simulators;
• Test aiSim Release Candidates regularly before official releases;
• Test new functionalities, document, help improve and maintain the aiSim User Guide.
• Regular alignment with Sales and Product Management

Key Qualifications

• University or equivalent degree (Bachelor) 
• 3+ years of relevant experience 
• Be familiar with C++, Python and Ubuntu (code reading, debugging)
• Fluency and proper skills in English to communicate with customers
• Strong presentation and interpersonal skills
• Proven ability to build and grow relationships with customers, partners, and internal teams 
• Ability and willingness to travel abroad, mainly Europe, Intercontinental occasionally
• Driver’s license
• Ability to handle customer pressure 
• Strong communicator to ensure the bridge between Headquarter and customers 
• Self starter and solution oriented discussions 

Considered a plus

• Knowledge of automated driving technologies
• Knowledge of Artificial Intelligence, Machine Learning, Neural Networks processing and Simulation technologies

What We Offer

• Competitive salary and long-term bonus system
• Fitness opportunities
• Free lunch every workday, nearby at one of the best all-you-can-eat restaurants in Budapest or delivered by Wolt for Work
• Work on the hottest applied research problem in an agile working culture, backed by a strong, stable and future-proof industrial partnership 
• Develop solutions for one of the largest car manufacturers with a global reach 
• Test your solution in realistic simulated scenarios and a fleet of cars across multiple continents every day 
• Be proud of seeing your solution on the road 
• Visit relevant international conferences, submit patents of new solutions 
• We believe: people over process, we are keen to maintain a work-life balance