Senior IT Support Engineer
IT, Customer Service
Metro Manila, Philippines
Posted on Thursday, June 15, 2023
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Senior Information Technology Support Engineer shall provide a high level of IT Equipment and Network Infrastructure support throughout the company that shall help in Business Expansion and Regional IT Projects.
The Senior Information Technology Support Engineer shall directly report to the Country Head and Regional IT.
Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers IP based equipment like network routers, network switches, personal computers, printers, and CCTVs.
Design and set up network infrastructure for new facilities like offices and warehouses.
Administering accounts like Google and Slack.
To respond to network infrastructure-related problems e.g. DNS, DHCP, WiFi issues, and be able to identify the problem.
To perform other related duties as required to support users and the business.
Assist in the roll-out of Regional IT projects and policies
Generate Outage/Service reports for Business analysis.
Assist in escalated issues from the junior support team
Bachelor’s degree in Computer Science or related field or equivalent working experience.
At least 5+ years of experience in an IT Support or System/Network Admin role.
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