Assistant Manager / Deputy Manager - Collections
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Description | Assistant Manager –
Who are we?
We at spocto are
developing a full stack collections platform that is powered by AI ML
capabilities, that is radically changing collections within the debt industry.
In March 2022, we
became India’s fastest fintech and most impactful start-up to join the unicorn
club with a Series B fundraising round of $137 million.
We already have
all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai,
Bangalore and Dubai. We plan to expand our business across the EU, USA and SE
Asia over the next couple of years.
Job Title – Assistant Manager - Collections.
Reports to – AVP.
Location: Airoli – Navi Mumbai
Responsibilities and Duties:
- The candidate
will be responsible for leading Voice Operations Functions (Collections Domain)
Managing Client and Client Servicing,
- Responsible for
SLA management, Governance and Reporting.
- Driving various
developmental initiatives for Retention and Succession planning across levels
- A seasoned
operations professional, who has demonstrated capability providing strategic
and tactical direction to a variety of operational support units.
- Ensure timely
achievement of SLA's across business units with no revenue shrinkage and drive
on time results for stakeholders and customers that is defect free and in an
operationally efficient manner.
productivity and drive adequate staffing levels to ensure effective cost
- To ensure
effective development and management of operations plan.
- Provide strategic
planning and execution to enhance cost control, profitability, productivity and
efficiency throughout the company's operation function.
Interaction with Leadership team and individual department AVP to ensure that
company's operational priorities are aligned with total company mission, vision
- Be part of
customer calls and customer meetings to promote organisations operational
organization through transformation, new system roll-outs, new product
roll-outs ensuring no disruption to service delivery.
- Graduate in any
- Overall 5 years’
experience. Minimum 2-4-year Experience in AMTeam Lead Role. (Collection
- Advance excel,
Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and
Graphical representation of data.
- Ability to
interact with multiple stakeholders both internal & External.