Customer Support Specialist
Mottoes are for inspirational speakers.
Rallying cries are for politicians.
And slogans are for diaper commercials.
But we believe a good job description,
an exceptional candidate and strong coffee
can help us change the world.
Zipmex is one of Asia Pacific’s leading digital assets exchange platforms. We operate in Singapore, Thailand, Indonesia, and Australia. We focus on consumer, retail and institutional investors who want to trade crypto easily and securely. Our mission is to make crypto so simple that our users can learn and earn, from Singapore to Sydney, Bangkok to Bali. We’re not creating a community of dreamers. We challenge our users to wake up, and start living their dreams. Imagine that.
We are a community of entrepreneurs, operators, economists, engineers, lawyers, designers and writers of words and code, collaborating to build something far more exciting and liberating than traditional banking. Join us and be part of a journey towards something special.
As a Customer Support Specialist, you will:
- Performing customer service tasks on customers
- Communicate effectively and efficiently with relevant internal and external parties to obtain information for customers
- Have a thorough understanding of client’s business and related parties in order to monitor client’s activities for unusual transactions
- Responsible for a good understanding of Zipmex’s regulations, policies and procedures
- A Bachelor degree preferable in Business Administration or equivalent in a related discipline
- 1 year of experience in similar position. Finance, Hedge fund industry and/or Trust business experience is an advantage
- Must have good planning and time management or prioritization skills
- Ability to work independently and also to liaise with other departments
- Good interpersonal skills
- Good communication skills in Thai and English
- Willing to work in shifts
Why work at Zipmex?
First of all, why not? But also for the following reasons:
Do great work.
We can talk around it, but at the end of the day this is why we want to hire you. No matter what department you’re in or what your job function is - we need you to be great. We come to work every day to build something we can all be proud of.
Hopefully something really great.
What is great work? Great work has a purpose: It solves a problem, it creates ways for people to connect. If we win awards for our app or if other people think it’s cool then that’s nice, but that's not why we do it. We do it because it has a real impact in the lives of people, it makes their lives easier, better or just more fun.
Do great work in a strong culture.
Culture is one of those words. People throw it around a lot. It’s hard to define exactly what it is, but it’s something you feel pretty much straight away. We’re not going to lie, Zipmex isn’t perfect. Like every group of people we have our issues. But we are all dedicated to continuing to improve, and we think that’s a pretty good start.
Can’t wait to meet you,